Shipping policy

Le Petit Suisse Shipping Policy

At Le Petit Suisse, we ensure that every timepiece reaches its new owner safely and securely. We take great care in packaging and shipping each watch, using trusted shipping partners and full insurance coverage for peace of mind.

Shipping Provider

We exclusively ship with DHL EXPRESS, our trusted logistics partner, to provide fast, secure, and reliable deliveries worldwide. For armored shipping do we use Malca-Amit.

Shipping Coverage & Insurance

  • All packages are fully insured for their declared value during transit.
  • Insurance covers the package until it is successfully delivered to the recipient.
  • Once the package is signed for or confirmed as delivered by DHL EXPRESS, Le Petit Suisse is no longer responsible for any loss, theft, or damage.

Shipping Timeframes

  • Domestic & EU Orders: Typically delivered within 1-3 business days.
  • International Orders: Delivery times vary but usually range between 2-7 business days, depending on the destination and customs clearance.
  • Expedited shipping options may be available upon request.

Shipping Costs

  • Shipping rates are calculated at checkout based on the destination and the value of the package.
  • In some cases, we may offer complimentary shipping—please check at the time of purchase.

Customs, Duties & Taxes

  • International buyers may be subject to customs duties, import taxes, or VAT imposed by their respective countries.
  • These charges are not included in the purchase price and must be paid by the recipient upon delivery.
  • We are unable to undervalue packages or mark them as "gifts" due to customs regulations.

Tracking Your Shipment

  • Once your order is shipped, you will receive a tracking number via email to monitor its progress in real time.
  • Please ensure that your shipping address and contact details are accurate to avoid delivery delays.

Lost or Damaged Packages

  • In the rare event of a lost or damaged shipment:
    • Please notify us immediately so we can initiate an investigation with DHL EXPRESS.
    • Insurance claims must be processed through the shipping carrier, and we will assist you in this process.
    • Resolution times depend on DHL EXPRESS and their insurance policies.

Signature Requirement

  • To ensure security, all shipments require a signature upon delivery. If no one is available at the time of delivery, DHL EXPRESS may attempt redelivery or hold the package at a local facility for pickup.

If you have any shipping-related questions, feel free to contact us. Your satisfaction is our priority, and we will always do our best to provide a smooth, hassle-free shipping experience.

Le Petit Suisse – Delivering Timepieces with Care.